FAQ (Magnetic Lashes)

So many reason and factors! Many individuals suffer from lash loss, eye infections due to bacterial contamination from oil buildup/ adhesive glue, or makeup residue clinging to unhygienic false lashes. The magnetic Lashes are 100% glue-free, safe for sensitive eyes, made from DuPont Tynex and Kulex antibacterial materials. Save money & time with no more re-filling appointments!

Yes, magnetic lashes have been designed so you can wear daily. Remember to clean them well to preserve their quality and lifespan. Use our Eyelash Fixer to help keep magnetic lashes in place for up to 10 hours.

Up too 100 wears or more if cared for properly. Even lasting 1 year if only wearing once a week as they are re-usable!

Not unless you are riding a rollercoaster or caught up in a tornado! However, they are not held together with adhesive, so avoid touching/rubbing your eyes while using them. The lashes are designed to withstand rain and windy conditions. To test this, try wearing the lashes and blow-drying your face!

Inside the box contains a complete eyelash pair for the left and right eye. The eyelashes of a single eye are divided into 2 pieces, the upper and lower.

FREE complimentary Lash Fixer Gel is Included.

To wear you will need to carefully separate the eyelashes from the end and split them into two. Please refrain from harsh handling, or using your nails directly on the magnets, as this will shorten life span, and damage the magnets as well as the lashes.

Also comes with compact mirror/box to hold lashes, and easy to use applicator. Please store lashes safely in compact mirror/ box.

NOTE: Damage caused by your harsh handling will not be treated as a fault to the item, please ensure you handle the lashes with care as they are delicate.

There is no need to use mascara, as it may cause your natural lashes to become too thick or clumpy, preventing magnets from holding together effectively. You may curl your lashes slightly to help natural lashes blend to create a fuller look. 

The soft magnetic eyelashes do not need glue or magnetic liner, they use the magnetic properties of the upper and lower eyelashes attached to complete the wear.

For longer lasting full day wear, we included a complimentary Eyelash Fixer, our "Eyelash Defining Gel" which is not glue. Its function is to assist in defining the eyelashes, prevent oil secretion. You apply it after curling the eyelashes before wearing, and then wear the Soft Magnetic Eyelash in the subsequent eyelashes will be more durable get closer to lash line. The fixer will help the lashes stay put up to 10 hours or more (depending on your activities and environment. The Fixer is also cruelty free (not tested on animals) and has nourishing ingredients in it. The Fixer is transparent and non toxic.

No, please take them off after use & follow cleaning methods, than store in provided case.

See here on how to care & clean. Do not use oil based make-up remover on the magnets.  You may use cotton Q-tip dipped in water or micellar water to clean if you had make-up on.

Weighing just 0.3grams, these are as light as a feather. Allow your eyes time to adjust to this natural sensation once you put them on.

Other Important Information

Brand Authenticity

Be aware of fake, counterfeit items, or items at suspiciously low price points. We exclusively carry genuine brands as authorised agents and stockists.

Can I change or cancel my order once it has been placed?

Once your order is confirmed, we are unable to make any changes or cancellations. Please note that pre-orders cannot be canceled and can only be exchanged upon receipt.

Can I change my delivery address once I’ve placed my order?

Unfortunately, we are unable to alter any details once an order has been placed. For any concerns regarding your order, please reach out to us via email atsolunar.hello@gmail.com.

How do i track my order?

Once your item is dispatched, a tracking number will be sent for your convenience. All orders are traceable for your peace of mind.

How will my order be shipped?

For local and international orders, we utilise trusted shipping partners such as Australia Post or other reliable courier services.

I received an incorrect item.

Our sincere apologies for any inconvenience caused. Please get in touch with us promptly atsolunar.hello@gmail.com

Return Postage Cost

Please note that all returns are lodged at your own expense; we do not cover this cost nor offer refunds for it.

Payment Methods

All major credits cards, Paypal and others as per check out option.

What are your delivery charges?

Enjoy complimentary shipping on all orders (within Australia) when you spend over $100. For further details on shipping, refer toour Shipping & Delivery section.

Do you accept returns on sale item?

No, we do not accept exchanges or returns on items purchased during a sale.