Other Important Information
Can I change or cancel my order once it has been placed?
Once your order is confirmed, we’re unable to make any changes or cancellations. This includes pre-orders, which also cannot be cancelled—but may be eligible for exchange upon receipt, in line with our return policy.
Can I change my delivery address after placing an order?
Unfortunately, we’re unable to modify any order details once it has been placed. For any concerns, please email us at info@solunarbeauty.com.au.
How do I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number. All orders are fully trackable for your peace of mind.
How will my order be shipped?
We use trusted shipping partners such as Australia Post and other reliable couriers for both local and international orders.
I received an incorrect item.
We sincerely apologise for the inconvenience. Please contact us at info@solunarbeauty.com.au as soon as possible, and we’ll resolve the issue promptly.
Who covers the cost of return postage?
Return shipping costs are the responsibility of the customer. Unfortunately, we do not reimburse return postage or provide refunds for return shipping fees.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.
What are your delivery charges?
We offer free standard shipping within Australia on orders over $100AUD. For more information, please visit our Shipping & Delivery page.
Do you accept returns on sale items?
No, we do not accept returns or exchanges for items purchased on sale or during promotional events.